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Sealing Long Island, LLC complaints

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25 Grove Rd,
Rocky Point, NY 11778 | Get Directions

(631) 764-5894

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sealing Long Island, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sealing Long Island, LLC

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8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

The driveway sealer scheduled an appointment to reseal my driveway. On the particular day, there was rain in the forecast The driveway sealer scheduled an appointment to reseal my driveway. On the particular day, there was rain in the forecast for later in the day. I was scheduled for 3 PM. The company showed up two hours early and asked if they could start earlier. I said sure but I heard it might be rain later. He said as long as the driveway gets to dry for a half hour and it should be OK. After they completed the task I tip The workers and thanked them. 20 minutes later rain fell on their job. It's not only washed away their work, but it also caused splattering of tar on my brand new white vinyl fence. I spoke with the owner who took a day to return my call. He scheduled an appointment for this Wednesday at 3 PM – 5 PM. They never showed a called. Resolution Sought I work really hard for my money and I would like the job to be completed properly. This was what the owner promised when he first took the job and then later said he would repair the driveway afterward.

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