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Seamless.AI complaints

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7652 Sawmill Road #341
Dublin, OH 43016 | Get Directions

(717) 379-8614

https://seamless.ai/

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Total Amount in Dispute:
$2,964.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Seamless.AI closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Seamless.AI

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1/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,964.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

I purchased by company check an internet search service in 2022 for 1 year. I used it some and chose not to renew, which I informed the company. It expired in May and had not been used since Feb. They offered discounts which I declined. Now I am receiving collection letters for a renewal that I declined. I have replied to Seamless but they only send more collection letters Resolution Sought Recognize there is no money due since the service was cancelled. Evidently, this seems to be a business practice of theirs to extort money. www.Seamless.AI

Company Response

12/22/2023

Company states; Upon reviewing our records, we can confirm that Mr. Duncan entered into a contract for the use of Seamless.Al platform, which included an agreement to be bound by the Company's Terms of Service. These Terms of Service constitute a legally binding contract that outlines the rights and responsibilities of both parties, including the terms of use, billing information, and dispute resolution procedures. Mr. Duncan entered into an annual agreement with Seamless.Al on May 16. 2022. The agreement Mr. Duncan entered does not include an early termination option, and includes a renewal provision, which requires a written notice of cancellation prior to 60 days of the annual renewal. Unfortunately, Seamless.Al never received a notice of cancellation from Mr. Duncan. Mr. Duncan never requested to cancel, he only asked to talk about a possible downgrade on March 21, 2023. His CSM confirmed we could negotiate a downgrade to a lower rate, but never received confirmation from Mr. Duncan on his preferred course of action. Despite binding contract terms, and Seamless.Al's customer support efforts, Mr. Duncan refused to remit payment for the services he purchased. Mr. Duncan's account remains past due in the amount of $2,964.00. The Company believes that the contract between Seamless.Al and Mr. Duncan is valid, enforceable, and in compliance with all relevant laws and regulations. We kindly request that this information is conveyed to Mr. Duncan and assure them that we are open to addressing any specific concerns they may have within the framework of our contractual agreement. The Company has proactively set Mr. Duncan's account to cancel at the end of the annual term, on March 31, 2024. We are dedicated to resolving this issue amicably and ensuring that all parties are treated fairly and in accordance with the law. Sincerely, Assistant General Counsel, Seamless.Al

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