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Seasonal Home Care complaints

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1039 College Avenue Unit H
Wheaton , IL 60187 | Get Directions

(888) 808-1220

http://seasonalhomecare.com

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Seasonal Home Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Seasonal Home Care

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6/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

I wanted to get all my duct work cleaned out, and I found this company on FB that totally advertised different than what I got, not only did they not clean out my duct work right but he didn't even know where filters were, no sanitization, had a air wond and a 50 dollar shop vac to suck out the stuff needless to say this company was a joke. I asked for them to refund my money or come clean out the ducts right, at first she said ok and then no answer, no reply just ignoring me, not even replying to me on FB. I would not recommend this so called company to anyone, check reviews. Resolution Sought Refund or clean duct work like advertised on FB.

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