Complaints for Seaton & Seaton Associates in Newport Beach, CA

230 Newport Center Drive, Suite 200
Newport Beach, CA 92660 | Get Directions

(949) 720-3858

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to pay them for performing broker price opinions (BPO'S) as agreed. The independent brokers complain, they submit repeated requests, or contact the company many times without obtaining payment. They report their calls care not returned, or they are verbally told their payments are in process; however, no payment ever arrives. The company responds in a few cases by paying for services or requesting additional information. A few complaints are unresolved, meaning the complainants are not satisfied with the company's response. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Seaton & Seaton Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Seaton & Seaton Associates complaints