Complaints for SeaWest Financial Corporation in San Pedro, CA

291 West 22nd Street Suite 202
San Pedro, CA 90731 | Get Directions

http://www.seawest.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints concerning collection practices for this company appears to be typical for this industry. Some complainants report billing disputes alleging payments are not credited or late charges are added when payments are not delinquent. Other complainants allege difficulty obtaining documents or contacting the company to inquire on accounts, and customer service issues. The company responds to some complaints by clarifying billing issues, sending documents, adjusting accounts, apologizing for errors and marking accounts to prevent future calls. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against SeaWest Financial Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

SeaWest Financial Corporation complaints