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SEC Auto Sales complaints

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650 KY-15
Jackson, KY 41339 | Get Directions

(606) 272-6888

http://secautosales.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SEC Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SEC Auto Sales

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11/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/7/2022

Bought a car from them they lied and told me jt had no issues however it had a antifreeze leak and on day 31 of owning the vehicle took it to the shop for repairs than had to take it back 10/4 for another repair the car had the leak when they sold it to me they didn't tell me within 2 weeks I messages the car sales man Adam Carmack and told him it had a leak I had to pay for the repair because that warranty they sold me didn't cover the repair I showed them the bi and the date on the bill that I couldn't get an appointment at the mechanic shop till 9/28 at that point it had been 31 days but I had called about the problem to both the dealer ship and the sales man before the 30 days Resolution Sought That they pay for the repair I traded a brand new vehicle to them it only had 20thousand miles they made 40 plus thousand dollars off of me

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