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SecondSale complaints

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900 Knell Road, Dock 1
Montgomery, IL 60538 | Get Directions

(630) 394-5877

http://www.secondsale.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$37.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against SecondSale closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against SecondSale

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11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $13.30 Amount Settled: $0.00

Customer Complaint

10/17/2022

I ordered books from this company, when they arrived, they were not as described. I'm horrible condition and one of them wasn't even the right book. It was a random book with the wrong cover on it. I have photos to show. The company is completely ignoring me and I want my money back immediately. Resolution Sought I want my money back. This company is a scam and they are thieves.

10/24/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $36.51 Amount Settled: $36.51

Customer Complaint

9/9/2022

Total: $36.51 Seller: second.sale - A delivery was made but no item ordered came. Resolution Sought Ordered item was not received seller is not responding to my complain.

Company Response

10/11/2022

Per consumer states; Thank you, they made a reimbursement, but no item was shipped or offered a new purchase. Have a great day.

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