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Secret Sauce Group complaints

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325 North Maple Drive #1524
Beverly Hills, CA 90213 | Get Directions

http://secretsaucegroup.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Secret Sauce Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Secret Sauce Group

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8/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

I signed up for help in acquiring sneakers and was led to believe this was the way to get it. They did nothing and the website was unusable and filled with outdated information Resolution Sought I wish a refund of all moneys paid to discord

Company Response

7/19/2022

Paul had been in communication with support staff since his subscription started with us. Paul stated he was “getting it down” to staff in March. Automated systems notified him of his monthly renewals every month he was billed, as per our Terms of Service (ToS). In June, Paul contacted staff being very aggressive and accusatory towards our staff. Despite our numerous attempts to support him with utilizing our services, he became increasingly aggressive with our staff and began to discredit our services. Our services work to provide information to our members / customers to assist them with the acquisition of new sneakers for retail. Regularly, our over 1000 members are purchasing between 3-5 pairs a month successfully for retail. Regarding our website, we are predominately hosted on discord which is fully usable to all of our users with real time information. In addition, our website contains a video dashboard that explains in detail how to set up, utilize, and learn our services at length. Our ToS states clearly how to cancel a user’s membership and all of our subscription charges and timings. Our ToS must be expressly agreed to via users during our signup process. Our support staff is available to users at any point during business hours EST 8am-5pm via email @ [email protected] or in the discord itself via a help ticket or direct message. Our transcripts show several instances of trying to assist Paul with the services and ultimately show our rationale for cancelling his membership upon his request.

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