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Secure Links Fence complaints

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6378 North 300 East
Whiteland, IN 46184 | Get Directions

(317) 672-4315

http://www.securelinksfencing....

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Secure Links Fence closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Secure Links Fence

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9/16/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

9/2/2021

Hired a fence contractor to install new fence. They did a bad job, I advised the owner, They were very abrasive and assured me that the installer did a good job. Admitted that every time they install a fence, people complain. And stated that him and I can come up with a resolution. Its not up to me to fix his disaster. I didn't want conflict, I advised him I didn't want him back on property. I hired another contractor to fix the work. And paid $1200 to Parker fence and paid the original installer $6500. I would like my repair money returned. Resolution Sought Refund my repair money paid to Parker fence co. Camby IN.

Company Response

9/10/2021

We had just finished this job and I got an email about the gate not being level. So I replied back it was on a hill and when I got to our office I called Jim. I told him that’s how we do hillside gates and he said a few choice words and hung up on me. I tried several times to call him back. So when he didn’t answer I had my Forman call him which really made him mad. I called him after that and he told me he was from LA and to call him King Bishop not Jim Bishop. He said he would ruin our company and I told him that I would come by the next morning to go over it and he told me if I set foot on his property I’d be arrested. He did not pay in full and hired Parker fence three days after we finished to raise 3 post for $1,200. We did a complete tear out and install for $1,500 labor. So not only did parker fence destroy the section on the post they raised but also took our Advertising signs off and replaced it with theirs on a product we had a been paid for yet. I have emails and call logs from where we tried to solve this. This person was the most hateful person I’ve ever had on the phone.

Customer Rebuttal

9/16/2021

Consumer states; There are wedge marks created by lifting cross bars. These are now permanent damage. He was told not to return to my property, video of his worker sneeking on my property. I just talk to Parker fence co. Owner to me he's called almost 10 times, threatening manner to the owner and the receptionist. He stated he'd be happy to tell you the truth of secure links demeanor.

Company Final Response

9/16/2021

The wedge marks are from parker fence. I have nothing more to say this customer was out of line. If you talk to people like they are human beings you get treated the same way. This guy is nothing but drama. I have Several pictures and emails. I’m done with his false accusations.

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