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SecureMarketFx complaints

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6595 Boles Road
Johns Creek, GA 30097 | Get Directions

(214) 705-3672

https://www.securemarketfx.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SecureMarketFx closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SecureMarketFx

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

Securemarketfx deals in bitcoin trade but it's a scam company. They rip off poor people of their hard earned money. Whatever they promise never materialized. They use some of these phone numbers. ±1(424)4008214 and ±1(701) 8150053. They promised me to make an investment of 300 and get 3000 after one week. I was told to upgrade my account with 1100 USD so as to successfully withdraw my profits. After this I was told to pay maintenance fees of 850 USD. What broke me was to tell me to pay RTS tax of 850 USD so as to withdraw my profits of 8706 USD. On crosschecking, RTS is only charged on profits above 10,000 USD. They are a bunch of scammers. I have supporting evidence to their communications. Resolution Sought My desired aim is to get a refund if possible.

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