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SecureSpace Self Storage Torrance complaints

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722 West 220th Street
Torrance , CA 90502 | Get Directions

(310) 982-2932

https://securespace.com/storag...

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Total Amount in Dispute:
$184.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SecureSpace Self Storage Torrance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SecureSpace Self Storage Torrance

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5/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $183.51 Amount Settled: $0.00

Customer Complaint

5/2/2022

Moved out of the storage unit on April 2, 2022. SecureSpace too my payment from my account for the full month on 4/1/2022. The gentleman provided receipt of the refund being requested on 4/2/2022, Keys turned in, storage unit checks and returned the lock. It is now 4/29, no return on funds as of yet. I have spoken with SecureSpace three times now to find out where my refund is and will hit my account. The persons state they will reach out to payment center to find up where my refund at, then follow up with me on status. I asked for the payment center phone number, the customer service states they do not have one. There has been no follow up from the customer service on the status. Today, I called again, could not get any information from customer again. I have asked to speak with a Supervisor, no one was available and was informed the supervisor would call back. This time I asked who would be calling, the customer service person stated a Salina, no call as of yet. Resolution Sought I would like my refund sent back to my account IMMEDIATLEY, please. I have other bills to pay and this company is making it very inconvenience to count on the funds being there. If I had it my way, they should owe me more funds for the inconvenience and time I miss from work, continuing to follow up and take care of their job because they are not able to follow up and refund my funds.

Company Response

5/6/2022

Company states; This email is to respond to the Complaint about a refund that was requested partial refund for prorated amount of $185.73 due to customer move out after the new monthly payment due. Our store manager requested the refund against the rental agreement of a month-to-month with no refund for a partial month as a great customer service mind.

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