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SecureSpend complaints

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PO Box 826
Fostson, GA 31808 | Get Directions

(833) 898-0023

http://securespend.com

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Total Amount in Dispute:
$12,186.00

Total Amount Settled:
$1,304.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

50 complaints against SecureSpend closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
47	Unanswered

50 complaints against SecureSpend

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $118.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

2 charges i never made at walmart in bentonville arkansas. that was money for my damn car insurance payment Resolution Sought money returned plus extra for cancelled car insurance,and stress. going to lawyer

3/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $55.88 Amount Settled: $0.00

Customer Complaint

2/4/2025

Name is Connie Graham I have try numerous times to get a response but no success, The Master SecureSpend gift card was hacked by Google Allo Group for a total of $55.88. SecureSpend sent me a gift card for $18.71. SecureSpend owes me $37/17. I've tried and tried and the response I get is a system error has occurred. Please try again. Calling the number of Securespend is useless. I did call Better business Bureau and they stated the SecureSpend Master Card was a scam. Resolution Sought I would like my $37.17. $37.17 goes a long way on medication purchases.

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