Complaints for Security Mortgage Lenders, Inc. in Santa Ana, CA

1971 East 4th Street Suite 240
Santa Ana, CA 92705 | Get Directions

(888) 549-6566

http://www.securitylenders.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and inability to obtain refunds. Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Other complainants allege the company charges and advance fee despite what their website says that the fees are not collected until the modification is obtained. A few customers allege the company fails to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings or refunds.~~The company generally to complaints by stating they are working on the loan modification or they are waiting for documents from the customer to continue. The company also responds to complaints by stating the customerÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s received the loan modification or a refund was provided in a few cases.

Complaint Closing Statistics

0 complaints against Security Mortgage Lenders, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Security Mortgage Lenders, Inc. complaints