Find a reputable business?

Complaints and Resolutions

Securus House complaints

Read Complaints File Complaint View Full Report

PO Box 870386
Morrow, GA 30287-0386 | Get Directions

(770) 961-7233

http://www.securushouse.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Securus House closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Securus House

Sort by

4/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/28/2022

I want to file against ADV shelter who took advantage of me as being a Residence in their facility. On or abt Nov 16 I was involved in a Domestic violence incident I was recommended to stay at the Securus House in Clayton county. I remained there for a few days until choosing to leave the county for my safety. I had a private vehicle at this time. I was advised by my Social l worker and permission from the director that my car can remain at the premises safely. I flew out Thanksgiving Day I left my keys and. Any information pertaining to my car with My assigned social worker. It was my understanding property will be safe until I figure out my next step. On or about Nov 28th my vehicle was removed from the premises without my permission. On Dec 3rd the Soical worker contacted me asking to provide a letter to move my vehicle. She advised she would be leaving the company and if I could provide by Or before Dec 14th. Once I contacted the facility to schedule a time to retrieve my vehicle on about Dec 22nd I was advised my vehicle was not at the location and it was there understanding that I authorized. I did not and provided VM and text of the request from my social worker asking. I was not supported by the Director in trying to understand and resolve. I was a victim and this facility and staff took advantage of me. Causing pain and suffering. Resolution Sought I want thus facility to be investigated and charge with The if, Afailment, French of trust and I am currently seeking legal council to persue my claims.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile