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Securus Technologies, Inc. complaints

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4000 International Pakway
Carrollton, TX 75007-1951 | Get Directions

(800) 844-6591

http://www.securustech.net

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Total Amount in Dispute:
$599.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Securus Technologies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Securus Technologies, Inc.

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1.51 Amount Settled: $0.00

Customer Complaint

1/2/2024

I paid for a song called Angle by DMX off And There Was X album. When I downloaded the song it plays Don't Wanna Fall in Love ( a tribute to Jane Child) by America Tribute Standards. SECURUS Technology is refusing to refund my money because I'm still listening to my other music that I already paid for. Kaitlin from Securus is Saying " we're unable to refund he following song Angle since we can clearly see that you have been listening to your music". I have asked twice for the correct song but she tells me the same message back Regarding Tarvares Watson J26050. Inmate at Florida Department of Corrections Resolution Sought I would rather have the correct song that I paid for. If that's not possible I would like a refund.

1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

On 11/9/23 I added $10 to my boyfriends Securus debit account. This was my first time doing that & didn't know it wasn't what was needed for him to make calls. He did not use it nor was the $10 added to his phone account. I've made numerous attempts to make contact by email and I also called which I was told the $ would be back in my account in 10 to 12 business days. That was in November & still not refund. Resolution Sought I would like my $10 back. It wasn't used and it's absurd that they think they can just keep my $10.

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