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Sedgwick Claims Management Company complaints

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PO Box 14448
Lexington, KY 40512-4448 | Get Directions

(847) 645-0866

http://sedgwick.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sedgwick Claims Management Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sedgwick Claims Management Company

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10/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

This company is the worst I've ever experienced. After being burglarized due to the negligence of the property manager only to bring victimized again with the unprofessional practices Sedgwick employs to avoid paying a claim. I was lied to about my claim being complete only to have 2 months later being bombarded with requests for more proof of ownership. At the time Sedgwick made these unreasonable requests I was out of state tending to my dying mother. The day my mother died I was required to under go a 4 hour recorded phone interview with these people. THEY ARE DISGUSTING Resolution Sought Pay my claim

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