Find a reputable business?

Complaints and Resolutions

Sedgwick Claims Management Services, Inc. complaints

Read Complaints File Complaint View Full Report

8125 Sedgwick Way
Memphis, TN 38125-1128 | Get Directions

(800) 786-8600

http://www.sedgwick.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$95,456.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Sedgwick Claims Management Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Sedgwick Claims Management Services, Inc.

Sort by

3/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,260.00 Amount Settled: $0.00

Customer Complaint

2/19/2025

My adjuster keeps on screwing me over whenever she finds it convenient and I get behind on my bills and I usually have to pay late fees and they don't care they keep doing it , my adjusters name is Danielle Getz and I communicate with her and send her emails and she replies whenever she feels like it when she's supposed to reply with in 24 hours and she doesn't and I kept asking her about my payment that I was supposed to get yesterday and she said that something happened with the system and it got delayed so now I'm not getting my check until next week on Tuesday and it's not fair . What she said is a lie because two other individuals that I know have her as their adjuster as well and they got their check even two days earlier and this is not the first time she has done that this is the third time and I have to pay late fees out of pocket because she does not care what I have to deal with so I would I appreciate it if you guys can help me address this because I can never get a hold of her or her manager they always send me to voice mail . It's so frustrating not being able to do anything about it and it's not fair , it's my money , my bills that they re playing with and I'm not going to sit here and just accept that treatment Resolution Sought I would like to get my payments two days earlier like I was supposed but she keeps beating around the bush making up excuses as of why she sends my payments late so if I can get some type of compensation for this because it's just not fair I have already paid 400 in late fees for all the three times she has done this to me . My claim number is 4A2405Z1X7X-0001 just in case you guys need it

5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

K. Roan is not doing her job in a timely manner. Does never answer her phone or reply to her e-mails . I had to wait 3 weeks to get authorization from her for an x-ray and now going on 2 weeks for authorization to go to bone and joint for an evaluation. Resolution Sought I would like to see Sedgwick company hire dependable people that will take care or people with work injuries immediately and not 3 month later.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile