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SEE Eyewear complaints

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3436 Tuttle Road Suite 375
Shaker Heights, OH 44122 | Get Directions

(216) 295-2200

http://www.seeeyewear.com

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Total Amount in Dispute:
$285.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SEE Eyewear closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SEE Eyewear

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1/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $285.44 Amount Settled: $0.00

Customer Complaint

12/8/2025

My eye appointment was in March. They changed my contact for astigmatism. I called to say I can't see out of the samples. The store manager, Bonnie, only just kept ordering more samples of the same pair. Never did she relay this info to the doctor. She charged me for 6 months of contacts in June. They were still the incorrect pair. The doctor called and said. I was supposed to come in and get them double-checked. No one gave me these instructions. Somehow, I was supposed to just know that. The district manager said he would handle it all. I took back the bad ones she charged me for. Nothing got done. I tried to order my new prescription. The District manager said he'd handle it all. That was November 4th, 2025. I called two weeks ago. The employee said he'd have someone call me. Nothing happened. I called two days ago. The new Store manager said he'd have someone call me. I called today, the doctor says she can't help me. The new store manager said he won't help me, and he has to wait for his district manager to come back to the store and handle it. No one will help me. They took my money. They used my yearly insurance, and all I got was the run-around with no promises. Resolution Sought A six months supply of my correct contacts

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