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Seedfi complaints

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548 Market Street PMB33447
San Francisco, CA 94104-5401 | Get Directions

(888) 858-8248

https://www.seedfi.com/login

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Total Amount in Dispute:
$3,497.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Seedfi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Seedfi

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1/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,497.20 Amount Settled: $0.00

Customer Complaint

12/30/2022

In March I entered into a contract with Seedfi that included a $2,000 savings account and a loan. Upon completion of the payments toward the loan and savings account I was to receive my savings account in total. Recently about three weeks ago I received an email from Seedfi saying they had zeroed out my savings account. Seedfi then gave me information about a collection agency named SST that would be collecting the entire $3497.20 which includes the $2,000 savings account from me. There was no explanation as to why my savings account was now zeroed out. I object to this and consider it fraud against my finances. There must be another way to get my savings account credited against a smaller loan combined with it. Resolution Sought I would like to deduct the $2,000 savings account from the total as I don't trust Seedfi with my payments anymore. Something should be done about potential fraud and collection agencies that aren't even aware of what is involved in their collections.

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