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Seguros Sin Barreras Insurance Agency, Inc. complaints

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6380 Wilshire Blvd., Suite 1400
Los Angeles, CA 90048 | Get Directions

(800) 962-3066

http://www.segurossinbarreras....

Monday - Saturday from 6AM to 8PM & Sundays from 8AM to 6PM (Pacific Standard Time)

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Total Amount in Dispute:
$180.00

Total Amount Settled:
$180.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Seguros Sin Barreras Insurance Agency, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Seguros Sin Barreras Insurance Agency, Inc.

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7/9/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $180.00 Amount Settled: $180.00

Customer Complaint

6/2/2023

I don't even have an acct with this company nor have I ever spoke to them. We happily have farmers insurance. Yet somehow they got my information and stole 180.00 from my bank account today. I had to file an investigation with my bank and cancel my card. Do not trust this person. Resolution Sought Money back immediately.

Company Response

6/24/2023

Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customer’s expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. A refund for the amount of $200 was approved since 3/22/2023. However, the insured disputed the charge even when the insured was aware of the refund. As agency we requested funds back since the insured received our money $200 and he also disputed with his bank when we already refunded that money. If customer needs to review this he can call our Escalation line to 1-800-960-0036 from MON-FRI 8:00 AM-5:30 PM PST.

Customer Rebuttal

6/26/2023

We were NEVER insured through you. We don't live near southern California and have always had farmers insurance, which we can prove we have had. We have never even spoken to your company so the entire conversation of "us being insured" "we were aware of 200 being sent back" none of that happened. We haven't ever spoke to you. We did red flag your company with our bank AFTER your "company" pulled money out of our acct and we arent even sure how you got our bank number! That is stealing. I can prove neither my husband or I have ever spoken to you, yet you guys are comfterble taking money out of our bank acct. I can also prove the withdraw that our bank ALLOWED you to take out, which is why I called them because I have farmers and no other insurance, yet had a charge from southern California. You already took the money out of our account our bank didn't stop you. Now you're trying to take our money again because I reported you. Please no one ever go with this company!

Company Final Response

7/5/2023

We are very sorry for this situation and, as we mentioned, we tried to help the insured and we verbally advised of the refund. However the insured decided to dispute it even though the agency returned the money. At this point the insured besides receiving the refund from our part also disputed with his bank. There is no other refund we can provide. If customer needs to review this he can call our Escalation line to 1-800-960-0036 from MON-FRI 8:00 AM-5:30 PM PST.

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