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Seint Beauty complaints

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84 West 1470 South Suite 1
St. George, UT 84770 | Get Directions

http:///www.seintofficial.com/...

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Total Amount in Dispute:
$53.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Seint Beauty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Seint Beauty

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1/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $53.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

Ordered product but never received. I have no way of contacting Seint. There is only a form to fill out. Nobody has contacted me. My order is lost. I need help with my order. Resolution Sought I would like a new shipment sent out with a better shipping company!! I would love to get the makeup I ordered!

Company Response

1/8/2024

Customer's order was delivered today: https://tools.usps.com/go/TrackConfirmAction?tLabels=92748909840922543477970210 Seint's contact form can be found on our website at the bottom of the page under 'contact us': https://www.seintofficial.com/en/contact-us

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