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Select Blinds complaints

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7420 South Kyrene Road Suite 119
Tempe, AZ 85283 | Get Directions

(888) 257-1840

http://www.selectblinds.com

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Total Amount in Dispute:
$169.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Select Blinds closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Select Blinds

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1/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $169.17 Amount Settled: $0.00

Customer Complaint

12/21/2022

I purchased a cellular blind online with Select Blind. I have been in the decorating business before so, I know how to order. I liked this one blind called parchment so, a off white color. When I received it the measurements and the color of the blind was correct but, the header the aluminum part that you anchor to the inside of your window is a horrible dark beige brown color that is not what I purchased online, And now Select Blinds have 100 Satisfaction but not for this. They say there is nothing wrong end of story. I have sent them pictures and still they refuse to refund my money and have me return this blind. Resolution Sought Take it back and give me my full money back.

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