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Select Home Warranty, LLC complaints

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One International Blvd. Suite 400
Mahwah, NJ 07495 | Get Directions

(855) 267-3532

http://www.selecthomewarranty....

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Total Amount in Dispute:
$66,184.00

Total Amount Settled:
$2,165.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

58 complaints against Select Home Warranty, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
56	Unanswered

58 complaints against Select Home Warranty, LLC

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8/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $467.50 Amount Settled: $0.00

Customer Complaint

7/11/2025

Recently, my air conditioning outdoor unit ceased functioning during an extreme heatwave. Upon the arrival of a technician, it was determined that both the run capacitor and hard start needed replacement, and that the unit was low on refrigerant coolant. However, when the technician commenced work, I was informed that my claim was denied due to the refrigerant clause specified in the contract. As per the contract, Section 9.1.2 states that coverage does not extend to systems or appliances that require repair as a result of "failure to properly maintain," which the company cited as the basis for the denial of my claim. The technician attempted to clarify that the issues present were not solely related to refrigerant levels, yet the claim was still denied. He further indicated that low refrigerant levels would not directly damage the run capacitor or hard start kit, expressing his confusion regarding the unusual nature of the warranty I had purchased. Following the technician's advice, I contacted Select Home Warranty to seek resolution. Unfortunately, the representative I spoke with was unhelpful, and when I requested to escalate the matter to a manager, I was informed that a call would need to be scheduled for a later time. As a result of this situation, I was forced to incur an out-of-pocket expense of $500 for the technician's visit. I consider Select Home Warranty to be a misleading service provider. Resolution Sought reimbursement for the AC repair which was not due to the low level of refrigerant

5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

4/28/2025

The company refuse to cancel my warranty. It was auto deducted. In Gebruray the request was made to cancel. Female representative assured me she would take care of the problem. That didn't happen. I've called and emailed 2times since February making the same request to cancel. Their delay is costing me $40 a month. I am asking for reimbursement of $120.00 ($40x3 months since the request was initially made). Than you Resolution Sought Reimburse my money

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