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Select Home Warranty, LLC complaints

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One International Blvd. Suite 400
Mahwah, NJ 07495 | Get Directions

(855) 267-3532

http://www.selecthomewarranty....

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Total Amount in Dispute:
$50,678.00

Total Amount Settled:
$2,165.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

43 complaints against Select Home Warranty, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
41	Unanswered

43 complaints against Select Home Warranty, LLC

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3/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $43.05 Amount Settled: $0.00

Customer Complaint

2/20/2026

This company refuses to terminate my contract with them. I have been waiting over a month for them to fix my plumbing and I'm tired of it paying them for nothing. Resolution Sought Cancel my policy

1/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

12/19/2025

I am a new home owner and purchased the gold plan. I have previously needed a plumber which they failed to provide. Currently I need a heat kit for my heating and air conditioning unit. They refused to provide a technician for my issue. It took me about a month to locate one on my own. Now they are refusing to pay for the repair. They have no exception clause for new home owners and are demanding maintenance records for something I have no control over. They are claiming the issue with the unit is my fault due to my lack of maintenance. This house has not been lived in for 3 years. It was purchased by a developer who flipped it. I got the service record for the unit from the developer and yet they indicate this is not good enough. Resolution Sought I have done my best to provide service information. I provided proof that I just bought this house. I would like them to make an exception and cover half of the 800.00 for the repair of the unit.

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