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Select Home Warranty, LLC complaints

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One International Blvd. Suite 400
Mahwah, NJ 07495 | Get Directions

(855) 267-3532

http://www.selecthomewarranty....

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Total Amount in Dispute:
$66,734.00

Total Amount Settled:
$2,165.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

58 complaints against Select Home Warranty, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
56	Unanswered

58 complaints against Select Home Warranty, LLC

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9/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

8/8/2025

On 6/25/24 my AC went out, they came out sent a contractor, he stated I have a freon leak, which caused the unit to stop, he stated they don't cover that, it cost me $9000 for a new unit. Then on 8/4/25 my second claim, my garage would not close, I called my handyman, they could not fix it, it needs to be repaired. I called Select Home Warranty; I asked them to send someone because I could not get out of my garage. They sent someone he gave me estimates of 500-1900, I told him I just wanted the same unit it would cost 1800 and they would pay 195 of the cost. I told them I was going to get a couple of more estimates. Another tech came, he quoted me 1000-I called Select Home Warranty and told them I was going to go with this quote, and they denied my claim because they stated I had repairs done prior to authorization. But in the warranty, it states if they don't respond quickly, I can make a decision for repairs. They waited 5 days to respond; it was an emergency I could not get out of my garage. This is the second time they are denying a claim. Resolution Sought To cover the repairs

8/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/4/2025

I've had select as my home warranty company for several years now. When I had a garbage disposal claim I was supposed to pay a $75 service fee and have the issue fixed. Instead I was told to pay for the new unit and repair out of pocket ($275). When my ac unit went out they denied a repair, so again I paid out of pocket. Now the repair for a covered part is $650, but they will only cover $150. This is after being told by their representative that if I have the technician that they deal with come back and confirm the diagnosis they'd honor the policy. Again I paid that technician out of my own pocket. I've paid the $47 a month for years now only for them to not want to help me. They have been nothing but a scam. Resolution Sought I would like to be reimbursed for my garbage disposal cost and honor my ac repair.

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