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Select Home Warranty, LLC complaints

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One International Blvd. Suite 400
Mahwah, NJ 07495 | Get Directions

(855) 267-3532

http://www.selecthomewarranty....

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Total Amount in Dispute:
$58,908.00

Total Amount Settled:
$2,165.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

56 complaints against Select Home Warranty, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
54	Unanswered

56 complaints against Select Home Warranty, LLC

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10/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

9/25/2025

I called and emailed to cancel my account and assumed it was cancelled. Now I find out they have debited my Amex account for over two years. I've never filed a claim. I spoke with them today requesting once again to not put any charges on my Amex to which they replied. We cannot cancel without a fee of 75.00. Resolution Sought Cancel my account and refund my money

10/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,324.00 Amount Settled: $0.00

Customer Complaint

9/18/2025

I have purchase a Select Home warranty needed plumbing work done the plumber came to my house replaced the fill tube and it still leaks every time I call Select Home warranty they set up an a appointment but the plumber don't show up to complete the job. Resolution Sought Refund me my money

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