Complaints for Select Imaging Supplies, Inc in Los Angeles, CA

12405 Venice Blvd. Suite 345
Los Angeles, CA 90066 | Get Directions

(877) 308-6788

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege a pattern of serious and deceptive selling practices. Business claim to receive telephone calls requesting information about their office equipment and then attempting later to send unauthorized and unordered toner supplies. Others claim that the business acts as if it is the Business's regular supplier or that they are with their office equipment provider and are confirming a routine order. All complainants requested refunds, pick-up of unordered merchandise, invoice credits and removal from solicitation lists.

The company generally responds by crediting invoices and issuing call tags for merchandise.

Complaint Closing Statistics

0 complaints against Select Imaging Supplies, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Select Imaging Supplies, Inc complaints