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Select Plumbing & Utility complaints

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425 SW 1st Street
Lincoln, NE 68508 | Get Directions

(402) 944-1997

http://www.selectplumbinginc.c...

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Total Amount in Dispute:
$2,120.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Select Plumbing & Utility closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Select Plumbing & Utility

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2/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,120.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

I called select plumbing on 1-18-24. My water was not working. I was billed 2120.00 for two days of work. 3.5 hours of labor the first day. 8.5 hours the second day. My water is still not working. I was never given an estimate or prewarned about the cost of work being done. I was sent a bill and now i am unable to pay the amount. I was taken advantage of. I am an elderly woman with health conditions. Resolution Sought I am asking for a refund do to the fact that the business did not tell me the cost of repairs being done and how much that would cost, or if i was able to afford this being done.

Company Response

2/1/2024

Our company responded to an emergency call that waterlines were frozen and the customer had no water. We responded and spent numerous hours over a two day period during subzero temperatures thawing her frozen lines. We then discovered numerous leaks in those lines, as a result of damage from the freezing temperatures. There was no way in advance to know how much time it would take, nor how much it would cost. Although we discounted the initial invoice by a substantial amount to help the customer and even offered a payment plan, the customer advised she would be reporting us to her attorney and refused to pay. She has paid nothing toward this bill, as of this time.

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