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Select Portfolio Servicing, Inc. complaints

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3217 South Decker Lake Drive
West Valley City, UT 84119 | Get Directions

(801) 594-6053

http://www.spservicing.com

Mon. - Thurs. 8AM - 11PM, Fri. 8AM - 9PM, Sat. 8AM - 9PM (ET)

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Total Amount in Dispute:
$190,770.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

12 complaints against Select Portfolio Servicing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
2	Unanswered

12 complaints against Select Portfolio Servicing, Inc.

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3/26/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

This is what is going on I am having problems with the mortgage company. Five months ago I inform the mortgage payment situation I am retired I example to them I can send them 1,412 I asked them to work with me concerned the payements but they refuse they send me documents I filed out the document but they kept on sending me the same documents over and over I told them I what I can afford but still they refuse to lower the payment. Resolution Sought I have a situation with my mortgage company concerned mortgage payment I been going back and forth without any results U am running out of options

Company Response

3/13/2024

Company states; We regret to inform you that we are unable to find an account with the information that you provided or we did not receive enough information that you provided or we did not receive enough information to confirn we are accessing the correct account. To assist us, please submit your request again and include at least two pieces of information from the following list: Customer's full name Property address SPS account number Last four digits of Customer's Social Security Number Please contact our Customer Service Department toll-free at 800-258-8602, Monday through Friday between the hours of 8am and 9pm and Saturday from 8am to 2pm Eastern Time. If you prefer to write, please mail information to us at: Select Portfolio Servicing, Inc. PO Box 65250, Salt Lake City, Utah 84165-0250.

Customer Rebuttal

3/14/2024

In response to the situation it's not resolved SPS kept sending me the same documents which I already submitted so many times. In the documents they want me to send them copies of bank statements and also send them copies of letter from public aid I sent them all I have .Those people are lying I did my part all I asked for them to adjust the payment they refused to do that please understand this problem is very frustrated because I'm going back and forth with them . I received a letter asking for the same documents which I submitted too many times if you would like a copy of the letter I will send to you to proof the problem is not solved. Thank you

1/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

I really don't know where to begin, all I do know, I feel that my Mortgage is trying to take my house, and I don't have know where to go. I never have missed a payment on my mortgage payment. My taxes have went up and not only that my mortgage were paying extras taxes on my mortgage, since 2014, and I found out just a few month ago. My question to my mortgage company, why would you pay for my sewer and water bill which is not part Taxes. That taxes is about$1.800 every year pluses my city taxes and the Fulton county taxes. I'm on a fix income and they increase my to approximately to $998.00 a month, which would take my income. Then I apply for a loan modification and learn just now, that I were denied for that just today, 12/07/23@5pm today. Resolution Sought Please help me with this issue or direct me to a legal firm that can help me. Thank you!

Company Response

1/4/2024

We regret to inform you that we are unable to find an account with the information that you provided or we did not receive enough information that you provided or we did not receive enough information to confirn we are accessing the correct account. To assist us, please submit your request again and include at least two pieces of information from the following list: Customer's full name Property address SPS account number Last four digits of Customer's Social Security Number Please contact our Customer Service Department toll-free at 800-258-8602, Monday through Friday between the hours of 8am and 9pm and Saturday from 8am to 2pm Eastern Time. If you prefer to write, please mail information to us at: Select Portfolio Servicing, Inc. PO Box 65250, Salt Lake City, Utah 84165-0250.

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