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Selene Finance complaints

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PO Box 422039
Houston, TX 77042 | Get Directions

(877) 735-3637

http://selenefinance.com

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Total Amount in Dispute:
$6,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Selene Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Selene Finance

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6/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/12/2025

Consumer alleges your company has not withdrawn the payment made on May 5th. Consumer had his mortgage account with rocket mortgage before it was sold to your company. He made his payment made on 05/05/2025 with confirmation #2005121753. To date the payment has not been taken from the account. Customer feels that your company is withholding his payment to be able to collect a late fee. Also the escrow account had been raised by his previous mortgage company by just $100 however now that his account is with your company you raised it to $150.00. Customer is not happy with the way his account has been handled, he stated he feels that you have provided poor customer service. Consumer wants to make sure that the payment is withdrawn on time, that there are no late fees, as well as his escrow account reviewed. He also wants to make sure he received better customer service in the future. Resolution Sought Consumer wants to make sure that the payment is withdrawn on time, that there are no late fees, as well as his escrow account reviewed. He also wants to make sure he received better customer service in the future.

6/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,200.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

I caught my mortgage up to date. I called to make sure that it registered, but it is still saying that I am 3 months behind and I am not! I cannot locate a number to speak with a representative. They have my number, but I can't call them. Resolution Sought I would like a number so that I can speak with a person. Automated numbers are not always good and they don't help at all.

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