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Self. complaints

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515 Congress Avenue
Austin, TX 78701 | Get Directions

(877) 883-0999

https://www.self.inc/

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Self. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Self.

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8/6/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

7/10/2025

On February 19, 2024, I signed up with Self Visa online with a deposit of $25. Made my monthly payments on time and look like things were going great. I qualified for a $150 credit increase February 13, 2025, I was so excited. But things started making me rethink in March 2025 because every time I tried to use my card it would send a fraud alert. I could call and they would unlock it. 3 months went by and I didn't used the card! Looked at my online account it said a new card has been reissued (due to change of banks from south state Bank to Lead Bank) and it said it in my email as well. Weeks went by I never received the new card. July 8, 2025, I called them at 10:30 am CST at 877-883-0999, recording saying that my card was on hold for fraud (but I didn't used it in 3 months). It also stated that my phone number wasn't recognized! I hit 0 to speak to a Representative, he bad English, stated that my card ending in 0199 wasn't on file so he couldn't help me. I hung up angry. I Called back 30 minutes later, representative, she had bad English. She informed me that my card ending in 0199 wasn't on hold. She told me to email [email protected] because she couldn't help me any further. In the meantime, I made my last payment of $17.10 today leaving my Available Credit at $183.90. I finally emailed them at [email protected]. Stating I wanted to cancel my card ASAP and the email came back to me saying "Failure Notice, message couldn't be delivered ". I want justice!! $600 Resolution Sought Full refund of $183.90 plus $400 (suffering)

Company Response

8/6/2025

Per consumer: Thank you for replying. I have settled this complaint with the company.

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