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Self Financial, Inc. complaints

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901 East 6th Street, Suite 400
Austin, TX 78702-0999 | Get Directions

(877) 883-0999

http://www.self.inc.

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Total Amount in Dispute:
$318.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Self Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Self Financial, Inc.

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6/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

6/2/2026

I applied for a secured visa card through Self Financial.. I filled out everything I was supposed to, online. I transferred $200 from my checking account to the self visa card. Before I even got the card, I was alerted that my card was blocked due to fraudulent activity. Then when I finally got the card, a day or two later, I was alerted that my card was blocked again. When I called to find out why, they told me that they needed further information to verify who I was..They told me to send them copies of my bank statements and my W2. I didn't feel this was any of their business. I actually felt I was being scammed, so I called and closed my account. I spoke to a live person, and she assured me that my money would be returned to me in 14 days. However, now it's gone beyond the 14 days..I did call them again, and they are refusing to return my money as they don't have my bank statements. Please help. Resolution Sought I want my money back.

5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $117.67 Amount Settled: $0.00

Customer Complaint

4/28/2025

My credit was fraudulently used. Upon multiple unsuccessful attempts to contact self financial institute. I am reporting to the Better Business Bureau to report their wrong doing. My credit has been negatively impacted tremendously and I would like to erase said charges from my credit. Resolution Sought Refund the money to my credit card and report it to the credit bureau as well as employee humans to talk to in the event that this happens to another person.

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