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Seminole Hard Rock Digital, LLC complaints

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5701 Stirling Road
Davie, FL 33314 | Get Directions

http://www.hardrockdigital.com

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Total Amount in Dispute:
$634.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Seminole Hard Rock Digital, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Seminole Hard Rock Digital, LLC

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3/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/21/2025

Took money for my bank account but never credited my card Rock vet account is over a week been asking for it back cannot talk to a live person only I can text or email and I get the same text from people I don't know are real people it's a computer of people they repeat the same thing ask me for the same information with no results Resolution Sought The merchant needs to credit back my cash app card my bank card my Visa card for $200 why is what needed

12/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/7/2024

Hard rock bets claim they didn't receive a $300 deposit that I have proof it cleared now I'm trying to withdraw $1500 from my account I have $2700 in and they won't send my $ Resolution Sought I want my payout

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