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SEMO Aviation Services LLC. complaints

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2903 Highway B
Poplar Bluff, MO 63901 | Get Directions

(573) 714-5381

http://www.semoaviationservice...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SEMO Aviation Services LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SEMO Aviation Services LLC.

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11/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

10/13/2021

After requiring me to pay in advance (May 6, 2021) for the flight lessons, he has not returned attempts to schedule flights lessons I have paid for. After the original consultation from a young man, that quit the company unexpectedly and all the sudden right afterwards, I have yet to be able to get any training. I have tried over and over with various excuses. After many attempts I finally get a call from a "supposed instructor" that scheduled 2 different lessons, to only not show up and cancel both after me driving 1 hour and 15 mins each way to the airport. I have requested many times for scheduling since and he has not responded. But when I requested a refund, he did respond stating he could not refund as he did not have the money. I have attempted to speak with him 5 times with no response since. Resolution Sought Full refund

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