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Send Flowers complaints

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143 Mill Rock Road East
Old Saybrook, CT 06475 | Get Directions

(800) 549-5670

http://www.sendflowers.com

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Total Amount in Dispute:
$165.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Send Flowers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Send Flowers

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1/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $83.00 Amount Settled: $0.00

Customer Complaint

12/28/2022

What I ordered since not what I received it wasn't worth the money I paid plus the delivery was 3 days late I did get a full refund but it took 4 phone calls and alot of trouble Resolution Sought They need to be shut down so no one else will have this headache

3/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $81.97 Amount Settled: $0.00

Customer Complaint

2/16/2022

I ordered flowers for my sweetheart on Valentine's Day. I selected a same day delivery item and placed the order before 10AM. The item was guaranteed to be delivered by 5PM that day. The following morning it had not come. I called and was again told it would be there by 5PM, a full day late. It never came. At 4:33 today I received and email saying it will not be delivered today, a full day late. In stead they again pushed it out one day saying they will try for tomorrow. 3 days to deliver Valentine's Day flowers is beyond unacceptable. This is a dishonest organization that I made the mistake of dealing with. Resolution Sought I want a full refund. And in my opinion, I should also get a free bouquet of roses for my mental anguish and embarrassment of not having flowers for her on Valentine's Day.

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