Complaints for Sensible Home Warranty, LLC in Sparks, NV

1344 Disc Drive Suite 221
Sparks, NV 89436 | Get Directions

(866) 959-2212

http://www.sensiblehomewarrant...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege the company went out of business without any notification to customers concerning their home warranty agreement and has failed to refund consumers for the remainder of their agreements or arrange for alternative services. In addition complainants allege failure to fulfill and honor home warranty agreement and difficulty obtaining reimbursement for out of pocket repair expenses.

Complaint Closing Statistics

0 complaints against Sensible Home Warranty, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sensible Home Warranty, LLC complaints