Complaints for Sensory Integration International in Torrance, CA

2340 Plaza Del Amo Suite 235
Torrance, CA 90501 | Get Directions

(310) 787-8805

http://www.sensoryint.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging that after collecting fees for various courses, the company either cancelled the courses or changed the dates. Other customers state that materials that were ordered were not shipped. Most customers complained that the company did not return telephone calls and did not provide the promised refunds. Some consumers report being offered a refund but failing to receive it.

The company responds to some complaints by issuing refunds. In other cases, the company offered a voucher towards another course, mailed the certificates, requested a copy cancelled checks, and documentation to support the request for a refund. The company contends that customers are sent notification of new course dates by phone and mail. Some customers were dissatisfied with the certification not being signed, or accepted and when they did not receive a refund as promised.

Complaint Closing Statistics

0 complaints against Sensory Integration International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sensory Integration International complaints