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Sentry Insurance Company complaints

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1800 North Point Drive
Stevens Point, WI 54481 | Get Directions

(800) 473-6879

http://www.sentry.com

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Total Amount in Dispute:
$1,561.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Sentry Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Sentry Insurance Company

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4/28/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $29.00 Amount Settled: $0.00

Customer Complaint

4/7/2025

I live in eastern Kentucky Floyd county. I had insurance on my 1025r and John Deere does not want to help me.it set under flood water for over 2 days . It's been 7? Weeks and I've talked to 40 plus people they dont know the terrible things we have went through. All I need is an answer because it's has flood insurance on it. But just don't want to help me. Wanted a picture of it and it was hundreds of yards from me where everything was under flood water . I guess he thinks it's like a lake but he don't understand the deviation of the terrible flooding what it does to kill peoples and lose everything they have . Resolution Sought Ask them what is the problem that they want help me 7?weeks and no help

Company Response

4/16/2025

Attn: BCA This will acknowledge receipt of the complaint. We responded directly to the complainant via email on April 16, 2025, and feel this matter is resolved. Please allow enough days for the complainant to receive and review our response before reaching out to the complainant about our company's handling of the complaint. Our company’s complaint-handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Business Consumer Alliance; therefore, we will only correspond with the complainant. Regards, Sheila Klug, AIC, AIS, AIT Market Conduct Analyst Consumer Affairs | Legal & Compliance 800.742.2791 | 715.346.6225 | 715.346.8943 FAX [email protected]

11/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

11/5/2024

I payed Dariyland insurance, so I can put my bike bake on the road, so I could get to work, well on my way to work a car pulled out in front of me and slammed on her brakes, so I went around her with out any warning she turn in front of me. I was out of it, was transported by ambulance to the hospital. Couple days later my wife called Dairyland and they said I was not covered yet, but they got my money before I got on the road. I had my insurance cards on my phone when I got my ticket to show the cop my insurance. Cuz Dairyland don't want to pay. Resolution Sought I want them to pay or for them to give me my money back.

Company Response

11/12/2024

Attn: BCA This will acknowledge receipt of the complaint. We responded directly to the complainant via email on November 12, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the BCA; therefore, we will only correspond with the complainant. Regards, Layne Gebert Consumer Affairs Specialist | Legal & Compliance 800.742.2791 | 715.346.6225 | 715.346.8943 FAX [email protected] Sentry Insurance 1800 North Point Dr Stevens Point WI 54481 Office: J3/12-18

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