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Sephora complaints

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21-27 9th Avenue
New York, NY 10014 | Get Directions

(951) 849-3080

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sephora closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sephora

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1/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/27/2024

I have been goin to this sephora for years when I'm in the area because my dad is senior staff at the Whitney Museum, which is right near there. I Typically have a decent experience in this store, which is why I continue to go here. But today I literally had the worst most dehumanizing experience I've ever had in my life. Today, Tuesday, November 17 around 11 and 12 pm I went into the Sephora to purchase a fragrance with my rouge reward $100 gift card. I went to stand online then another employee who seemed disgustingly rude right off The bat decided that she was going to open up a register and she took me. I informed her that I wanted to use my reward the first thing she said was you don't have one you only have $10 off. I told her that that was not true and I had redeemed my points for a $100 gift card that I would like to use in store , she was extremely rude and said you're gonna have to show me first because she couldn't see it on her end so I said OK no problem as I'm looking for the reward. She's telling me how about you get off-line and look for it so I could take the next customer was that she was so brazenly rude , however she then proceeds to say never mind i'll email you your receipt not have a Nice day or anything remotely polite as if I did something wrong. Clearly she saw that I did have a reward and instead of apologizing she just said I'll email you your receipt. First of all you should ask how a customer wants their receipt. I left the line but I waited to s Resolution Sought This employee needs to be fired or I need an apology for the degrading treatment I experienced.

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