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Sephora complaints

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70 Worcester-Providence Turnpike #509
Millbury, MA 01527 | Get Directions

(508) 865-6699

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sephora closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sephora

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8/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

7/11/2025

I went to exchange a foundation I bought here on June 8th. I've used it twice and didn't like how shiny and tacky it was in my skin. I've been traveling and hadn't had the chance to make it out this far sooner to exchange the item. I was denied an exchange for missing the cut off date by 2 days with their new policy. The manager said no and blamed the system. I called customer service to see if there was anything they can do since I didn't want any money back, and was purchasing more items, they said the manager would be able to authorize any exchanges at their discretion. The manager didn't even try to be understanding and acted as if it was weeks later and the item was empty. It's 2 days. I felt him to be unreasonable coming from years of customer service experience. Am I stuck with a product I can't use that I only used once and out of the money? Resolution Sought I would just like to exchange the item for a better product.

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