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Serene herbs complaints

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2380 Research Court Suite 110
Woodbridge, VA 22192 | Get Directions

(305) 395-4134

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Total Amount in Dispute:
$126.00

Total Amount Settled:
$126.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Serene herbs closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Serene herbs

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5/21/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $125.99 Amount Settled: $125.99

Customer Complaint

4/28/2026

I purchased 6 bottles of soursop bitter herbs, on 2-22-26, in which it took me a month to get. I consumed 1.5 bottles of the stuff, then I ordered another 6 bottles to keep from running low. When I took about two tablespoons of the second bottle, I started having very painful stomach cramps, and a bad case of diarrhea for the next week. By this time the other shipment was on the way. When I got the other order I contacted the company, they said that they were sorry about my experience, and they would refund both of my orders, but they only refunded me one order. Then they didn't return my emails, plus I paid $35, to send the orders back. Resolution Sought Send me my other refund, and since they are being neglegant, I want my money for postage.

Company Response

5/11/2026

As of 4/15/26 consumer was refunded 109.99 and on 4/28/26 125.99- no other refunds due.

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