Find a reputable business?

Complaints and Resolutions

Home Day Spas Serenity Spa & Facials Sioux Falls Complaints and Resolutions

Serenity Spa & Facials Sioux Falls complaints

Read Complaints File Complaint View Full Report
2310 South Marion Road Unit 160
Sioux Falls, SD 57106 | Get Directions

(605) 401-6150

http://www.serenityspausa.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,556.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Read More

Complaint Closing Statistics

1 complaints against Serenity Spa & Facials Sioux Falls closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Serenity Spa & Facials Sioux Falls

Sort by

3/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,556.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

1/6/25 facial appointment at Marion Road location. Upon arrival salesman, David, asked my goals. I clearly stated I was not interested in a membership or products. Facial service by Cindy Moe was nice. Her tips are accepted by cash or Venmo. I told David I needed to get my phone in car to Venmo a tip. He told me I needed to review my photo to discuss my skin condition. The sales at that point were pressured and he challenged every reason I gave for not wanting a membership/ products. I excused myself to go to the car. He stated "I am waiting here at the door for you". I returned to provide a tip. At this point David continues to bully me with a very intimating approach. I left after signing under duress. My appt. Was at 1pm I did not leave until 3:45pm. THAT is how much David badgered me into the sale…. I returned on the 7th at noon, with "free products" in hand to dispute my contract. Clinic door is locked no one in sight. I returned again that day at 5pm, again no one in site door is locked. I returned on the 8th, door is locked but a male is at desk. He opened the door. I explained my reasons for returning, he gave the phone to Pamela Donovan, customer service. She apologized and told me she would review my case. Told me to NOT leave the products. 1/9/25 I contacted Care credit to inform June in customer service this was a pressure sale and my account was placed under review. 1/13 emailed Serenity, my case is under review. 1/16 I asked Serenity to email my contract. Resolution Sought Recognize this was an unethical pressure sale and I want them to return my money to care credit and close my account. This is not how businesses operate in Sioux Falls. I want my account cleared with Synchrony Bank. I have a good credit standing. I do not my credit stained by these people at Serenity Spa.

Read More

Company Response

3/10/2025

To Whom It May Concern, We are responding to the complaint filed by Mary Bieber regarding her experience at Serenity Spa. After reviewing our records and internal documentation, we can confirm that her claims are entirely inaccurate and without merit. Mary willingly chose to proceed with her membership and elected to use a third-party financing option (CareCredit) for greater payment flexibility. Our team follows a strict, structured process to ensure all clients understand their purchase, which includes: Signed agreements for both the membership and the third-party financing, acknowledging our policies, including the no-refund policy. Verification of client identity with a valid ID before proceeding with any financial transaction. A clear approval process through CareCredit, which requires direct client authorization before financing is approved. Additionally, Mary specifically requested another copy of her agreement, which was provided to her, further confirming that she was fully informed of the terms. It is also important to note that Mary attempted to falsely dispute her charge through CareCredit, claiming the transaction was unauthorized. CareCredit reviewed the case and ruled in our favor, as the dispute had no merit, and all documentation confirmed she knowingly proceeded with the purchase. Regarding her claim that she was unable to contact our staff: Our locations have scheduled business hours, and our team is available during those times. If she attempted to visit outside of those hours, the location may not have been staffed at that moment. We have supporting documentation showing that all agreements were signed knowingly and willingly. As per our established policies, her purchase is final, non-refundable, and remains legally binding. Any concerns regarding her financing or payments should be directed to CareCredit/Synchrony Bank, as they are responsible for handling her payment obligations. Serenity Spa will not be issuing a refund or making an exception to the agreement. Please let us know if any further clarification is required. We are unable to add documents to this portal.

Read More

Profile