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Serpentini Chevrolet of Westlake complaints

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25100 Detroit Road
Westlake, OH 44145 | Get Directions

(440) 740-3208

http://www.serpentiniwestlake....

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Total Amount in Dispute:
$549.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Serpentini Chevrolet of Westlake closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Serpentini Chevrolet of Westlake

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9/7/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $549.04 Amount Settled: $0.00

Customer Complaint

8/13/2021

They said they would replace my radio, they did 4 times and 11 trips later, it still doesn't work. I bought the truck on April 13, had to have stabilizer pins put in because it was all over the road, had to have ac unit put on because the other one was ready to fall off the front of my engine. I bought this truck because I got tired of working on the one I traded in. 12,549.04 later I'm still working on a truck. please help Resolution Sought I want my 549.04 back and I'll fix my radio myself. Thank you

Company Response

8/25/2021

I spoke Mr Linnville last week. Will be giving him $250.00. He purchased a used vehicle as is with no warranties given and no warranties purchased. The dollar amount that he requested is the dollar amount balance that was owed to complete the purchase,. The radio was working but the XM radio part f the radio was not. There was a verbal agreement to fix the radio. Chrysler no longer makes the part so we got used parts and that didn't work. We did do that 4 times he is correct. We will provide 250.00 as a goodwill gesture. We will be sending him a check. There will be no further compensation for any future issues with the vehicle.

Customer Rebuttal

8/26/2021

I talked to them On 8-22-21 ,they said they would send me a check for 250.00, still waiting on check, I'll let you know if I get it, thanks again

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