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Serra Kia of Gardendale complaints

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630 Fieldstown Road
Gardendale, AL 35071 | Get Directions

(205) 631-2277

https://www.serragardendalekia...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Serra Kia of Gardendale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Serra Kia of Gardendale

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4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

I purchased a 2016 Hyundai Sonata from Serra Kia Gardendale June 2023. I started having issues with the vehicle the week after I got it. The oil light came on. They had me bring the car up there. I had to pay for the testing they done on the vehicle. They then told me I would have to take it to a Hyundai dealership bc they do not service the vehicle to have further testing done that I would have to pay for. I took it and had an oil consumption test done on it and then needed to do further testing but I do not have the money for that. They told me there was nothing they could do for me. I trusted them and bought this car and the problems are just getting worse and I'm having to pay for so eating that I have to put 3 quarts of oil in weekly just to make it to work and back. Resolution Sought For the company to either put me in a new car that does not have the problems this had or pay to put a new motor which is what it needs as well as a transmission.

8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

I really need someone in charge that cares about the customers to call me. I received poor customer service and what I brought my car in for was not addressed. No one wrote down what I said so the job was incompletely done. Resolution Sought I would like compensation for my inconvenience; ie a rental due to car still running hot.

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