Complaints for Service & Shipping Center, Inc in Canoga Park, CA

P.O. Box 2156
Canoga Park, CA 91396 | Get Directions

(877) 961-2201

http://www.serviceshippingcent...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege the company uses misleading solicitation tactics to sell toner and unauthorized billing and shipments. Specifically complaints allege the company misrepresents themselves as being the regular toner supplier, tell businesses the price of their toner is increasing and they are offering it at the original price in order to ship toner orders. Some complaints allege the company charge exorbitant fees for supplies, repeatedly make unwanted solicitation calls after requests are made to stop calling, and fails to cancel invoices.

The company responds to complaints by denying misrepresentations, agreeing to refunds if merchandise is returned, and voiding invoices. In some cases the company denied contacting customers or sending orders.

Complaint Closing Statistics

0 complaints against Service & Shipping Center, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Service & Shipping Center, Inc complaints