Complaints for Service Desk in Torrance, CA - 13208231

11881 South Crenshaw Place
Torrance, CA 90504 | Get Directions

(800) 345-9992

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We believe this company's advertising is deceptive and misleading. This company sends out deceptive mailers, cleverly designed to resemble a U S Postal Service notification of an attempted package delivery. The notice instructs recipients to call a toll free number for more information. Those who respond by calling the number, are then solicited by a water company selling a test procedure and water filtration system. A couple of complainants allege they received the bogus notices, and were annoyed by the alleged deceptive practice. One complaint is unanswered.

Complaint Closing Statistics

0 complaints against Service Desk closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Service Desk complaints