Find a reputable business?

Complaints and Resolutions

Service Electric Cable TV & Communications complaints

Read Complaints File Complaint View Full Report

15 J Campbell Collins Drive
Wilkes Barre, PA 18702 | Get Directions

(570) 825-8508

https://www.sectv.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$298.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Service Electric Cable TV & Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Service Electric Cable TV & Communications

Sort by

5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $144.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

Service Electric Cable advertises channels on their full basic package, however once you get the package, the channels are not available. To get the desired channels, they charge an additional $12 a month. This is false advertising. Resolution Sought Service Electric should be forced change their advertising to reflect the true service, or issue refunds to all their customers. This is false advertising and is illegal.

1/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $153.92 Amount Settled: $0.00

Customer Complaint

12/10/2021

I am enrolled with Electronic Broadband relief from the government because I'm low income and my bill was originally 77.00 monthly then a 50.00 dollar credit was applied to Service Electric for my internet. However, I have an intellectual disability and by accident I ordered a lifeline government phone ( which I canceled quickly) after not understanding that I would lose my EBB credit to service electric. I called Service Electric because I was accepted again for EBB 50.00 credit to Service electric and canceled my lifeline phone quickly and successfully. The lady from the billing department was rude when I explained im low income and made a mistake and though I quickly corrected it Service Electric is adding fees and charging me 153.92 with no exceptions. I'm filing a complaint because I'm eligible for the program for 50.00 a month off my bill and Service electric won't make any exceptions. I've been a loyal customer making my bills on time every month and in return they cannot help or make an exception on top of being rude. Resolution Sought Please look into my approval through the Electronic Broadband Service through the government please and help correct my payments with Service electric which was originally 77.00 minus 50.00 for government assistance for paying my internet please. If needed you could check with assurance wireless (Lifeline cell phone ) through the government to see I quickly canceled that service after realizing my mistake. I appreciate any help as my income is ssi and we are affected by Covid.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile