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Service Experts Heating Air Conditioning and Plumbing complaints

25975 Emery Road Suite E
Warrensville Heights , OH 44128
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(440) 232-2600

http://www.serviceexpertscleve...

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Service Experts Heating Air Conditioning and Plumbing closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Service Experts Heating Air Conditioning and Plumbing

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9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

They advertised a special on TV and flyers for 39.00 to inspect your air conditioner or heating. I made a appointment for them to come out and check my central air unit. The day of the appointment they never came out or called to cancel. I called a couple of days later they apologized and said they had the wrong address but they still had my right phone number. I made another appointment for them to come out. The man came and wrote everything up on the inspection sheet that he thought was wrong. After he was finish I paid him with cash which was 39.00 plus gave him a 6.00 tip so I gave him 45.00. He act like he was having a problem giving me a receipt so he didn't give me one. I just have the paperwork with the business I formation and his name on it. A month later they are sending me a bill for 39.00. I called them and told them I have the paperwork but I paid with cash and the lady apologized and said she will take care of it. Two weeks later I get another bill saying I still owe 39.00 so I called them again and she told me the same thing as before, that she will take care of it. Two weeks later I get a letter from a collection agency saying I owe Service Experts 39.00. Two offold messing my credit up I send them a certified check from the bank for 39.00 so I actually paid them 78.00. I feel like I was taken advantage of or scammed. I would like my money reimbursed. I wouldn't recommend doing business with this business. Resolution Sought Refund me my money 39.00 back

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