Find a reputable business?

Complaints and Resolutions

Service First Property Management complaints

Read Complaints File Complaint View Full Report

PO Box 820
Bolivar, MO 65613 | Get Directions

(417) 233-4466

http://www.servicefirstrentals...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,569.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Service First Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Service First Property Management

Sort by

5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,568.50 Amount Settled: $0.00

Customer Complaint

4/17/2024

I recently rented from service first property in bolivar Missouri. When I first occupied the residence I had to go in and clean the apartment due to horrible smell. The freezer went out on the refrigerator causing me to lose my groceries on several occasions. The refrigerator was replaced after a month of me calling the company. The stove stopped working two weeks after I moved in and was never replaced. During the winter months the windows would freeze and had ice on the inside causing black mold which I brought to their attention and nothing was done about it. A work order was put in several times to have the windows replaced and I was ignored every time. This cause myself and my two year old daughter to have respiratory issues. This was also brought to their attention and again I was ignored. The laundry facilities in the complex were broken until 7 months after my move in date. I called monthly to inquire about them being fixed. I was told that they are not responsible that it is a third party responsibility. They are making their tenants pay for the utilities used in the vacant apartments. They do not let you know this until after you have already signed a lease agreement. They claim that you have to have a 30 day written notice to vacate the property which they claim is in their lease agreement which is not. I terminated my lease agreement on time and stayed the full year of my lease term. I hired a cleaning service to go in and clean the apt after I left. Resolution Sought I would like my security deposit back.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile