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Service Quick, Inc complaints

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18724 South Broadwick Street
Compton, CA 90220-6426 | Get Directions

(877) 412-1665

http://www.servicequick.com/#

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Service Quick, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Service Quick, Inc

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8/31/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

On 5/17/23 the technician dispatched to complete my television repair broke the cord to my surround sound. The technician stated that the company would only replace the cord. That is totally unacceptable because it's the technician who broke the cord. To add insult to injury, I sent a video to Service Quick of the technician explaining the damage to the cord but the company has refused to compensate me for the damage. Resolution Sought I would like service quick to compensate me for the damage and repair of my surround sound cord.

Company Response

8/21/2023

Company states: Please be advised that we have attempted to reach out to Ms. Hill to follow up on the release of liability in order to proceed with the compensation. 2 request have been sent out to Ms. Hill for an update. If no response is made, we will be forced to close out the claim

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