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ServiceMaster Restore complaints

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4815 Hydraulic Road
Rockford, IL 61109 | Get Directions

(815) 473-3342

http://www.servicemasterrestor...

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Total Amount in Dispute:
$17,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ServiceMaster Restore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ServiceMaster Restore

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6/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,500.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

My garage caught fire last march, this company was hired to clean and restore my garage, All they did was clean up the fire damage to my garage and personal items I had in the garage. They showed up a total of 6 times in a dpanof 3 weeks, one week they didn't show at all, because their machine for the drywall insulation broke, but they never told me what happened. After that 3rd week I fired them for a new company which restored my garage to whole in about a months time. Now that dirtbag company is trying to say that I owe the 17,500 for the 6 days of work, I never paid this bill because I had to give my insurance money to the new company as a down payment, and service master put a mechanic lien on my house, and now my wife and I are being held responsible to pay this bill when they were only at my house because of the garage fire. Resolution Sought Close their doors, they are not a company to rely on in a time of tragedy such as a fire to your home. They drag their feet, lack communication, and don't do good work.

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