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ServiceMasters complaints

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11651 Sterling Avenue Suite #F
Riverside, CA 92503-9430 | Get Directions

(951) 389-7630

http://www.servicemasterrestor...

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ServiceMasters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ServiceMasters

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8/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

7/5/2022

They did the demo on my condo after water damage and charged for things they did not do and did things that were not necessary and lied about the materials my kitchen counter top was, and claimed to have vacuumed and cleaned then sanitized but the place is still full of debris and cob webs where they claim they cleaned also charged for 57 drying machines when they only used 9. Resolution Sought Charge me for only what was needed to be done.

Company Response

7/25/2022

Company states: She thought there were things done that weren't supposed to be. Everything we did was approved and her adjuster clarified the work with her. The customer already paid us for the work.

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