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SERVPRO of Clovis complaints

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546 Spruce Avenue Suite 101
Clovis, CA 93611 | Get Directions

(559) 325-4958

http://www.servpro.com/locatio...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against SERVPRO of Clovis closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against SERVPRO of Clovis

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9/28/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/29/2023

I am complaining about this company because the way they handled the situation on doing a pack in on my items. I was a victim of a fire which happened April the 20th. I was locked out of my apartment due to all this. When this company called Servpro packed all my stuff. They did a mess of things, I was very unhappy they did not do this professionally. When I return back to my apartment which was August the 6th, me and my granddaughter happened to find a box in the middle of the kitchen that stunk so bad. When we opened it there was a bowl of onion and garlic that I had up on top of the counter. They happen to put this in the box mixed in with medication that were in boxes food items that were in boxes stuff that I had in the hallway and in my bedroom all mixed in there. I was not able to take pictures of this because it stunk so bad that I wanted to get rid of the smell inside my apartment. When they did the packing it happened to be on a Friday I don't know what day that was but I moved in on the 6th of August so is within that week. They were to do a packing and bring all my belongings back to my apartment. Before they brought all the stuff back in my bedroom up in my closet I had it all organized. They happen to dump clothes up on top of there and other items that I did not have there. They took some of my clothes out and hung it on a rack that I have on the door with my clothes hanging half off the hanger and I'm missing items. I found broken stuff. I am so upset. Resolution Sought I want people to know about this company how bad and how professional they are. They did a lot of damage and made a mess of my apartment. And all my items. I am missing things that they said that they brought back which is not true. I have pictures to prove my case.

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Company Response

9/18/2023

Company states: I hope this letter finds you well. We would like to extend our sincerest apology for the inconvenience you have experience with our pack out services. Your satisfaction is of utmost importance to us, and we deeply regret that your recent experience fell short of your expectations. First and foremost, we would like to express our gratitude for bringing this matter to our attention through the BCA complaint department. Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that such issues do not recur in the future. We have thoroughly reviewed the details of your complaint and have taken immediate steps to address the situation. We understand that some of your items were damaged during the packout process, and we acknowledge our responsibility in this matter. To rectify this situation, we have issued A reimbursement of $200 for the damage items. Please be assured that this incident does not reflect our standard of service. We have taken this opportunity to reevaluate our packout procedures and have implemented additional training and quality control measures to prevent such incidents from happening again. Our goal is to provide a seamless and stress-free experience for our customers, and we are committed to achieving that standard. Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding as we work to address your concerns. We hope that you will give us another opportunity to serve you in the future and demonstrate the improvements we have made to our services period Once again, we extend our heartfelt apologies for any inconvenience you have faced. Should you have any further questions or require assistance, please do not hesitate to contact our customer service team at 559-297-3429 or office@serviceproclovis.com. Your satisfaction remains our top priority, and we are here to assist you in any way we can. Thank you for choosing Servpro of Clovis. We value your business and look forward to serving you better in the future.

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